Sprint Contracts Limited - The Car and Commercial Vehicle Leasing Experts

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sales@sprintcontracts.com

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13th July 2020 -Here to help all our customers. Call for details of our flexible short term rentals if you cannot commit to a longer contract – cheaper than daily rental. Stay safe.

Sprint Contracts Limited Complaints Handling Procedure

Complaints Handling Procedure

It is the aim of Sprint Contracts Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.

To register a complaint contact us by:

Email: sales@sprintcontracts.com Telephone: 01782 566 806
Or write to us at: Unit 1, Studio 2, Lymedale Court, Dalewood Road, Newcastle under Lyme, Staffordshire, ST5 9QH

To help us to investigate and resolve your concerns as quickly as possible please provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

What we will do if we receive a complaint from you

We will try to resolve your complaint as soon as possible. You should receive an acknowledgement of your complaint within three working days of notifying us and a final response within 8 weeks. If this is not possible, we will keep you informed about our investigation and tell you when you can expect to receive our final response

If you are not satisfied with our resolution of your complaint:

Financial Ombudsman Service

If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).

More questions?

If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: sales@sprintcontracts.com Telephone: 01782 566 806 Or write to us at: Unit 1, Studio 2, Lymedale Court, Dalewood Road, Newcastle under Lyme, Staffordshire, ST5 9QH

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